We value our customers and want you to be completely satisfied with your order. If you are not 100% satisfied with your order, you may return the item(s) within 30 days from the date the order was shipped. We will not refund shipping and handling charges unless the items are determined to be defective in some way. Products with defects caused by misuse, accidents, negligence or not reading or adhering to operating instructions are not covered under this policy. AEDs and First Aid products are made to save lives, each product will require inspection upon receipt before any decisions are made. Returned items may be subject to a 25% restocking fee. Although returns are not accepted after 30 days, manufacturers will replace items with defects up to the warranty on the item.